My Apple Watch Series 2 suddenly stopped working the other day. Got on a chat with an Apple employee, who asked just a couple questions, seemed to actually read my responses, and quickly decided to have me send it in for repair. A box came in the mail a couple days later, I put my watch in it and FedExed it back a couple days ago. I just got an email telling me they’re shipping a replacement today. I guess it was REALLY busted.

Anyway, quick, easy, thorough, and polite. Good job, Apple

While waiting for my replacement, I’ve been wearing my old Series 1 watch. It has the dreaded dim screen with image ghosting problem. Can’t see the screen outdoors, but it’s working okay inside. Also, the battery isn’t always lasting an entire day. It should be obvious why I bought a new one. Better than nothing for the time being, though.

UPDATE A FEW DAYS LATER – The new watch is here. I love it. The process was painless and pleasant – although admittedly less pleasant than never having my watch fail. But still, good customer service, Apple!

This entry was posted on Friday, January 12th, 2018 at 5:18 pm and is filed under Apple, Hardware. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.