Apple watch replacement

Posted in Apple, Hardware on January 12th, 2018 by Michael

My Apple Watch Series 2 suddenly stopped working the other day. Got on a chat with an Apple employee, who asked just a couple questions, seemed to actually read my responses, and quickly decided to have me send it in for repair. A box came in the mail a couple days later, I put my watch in it and FedExed it back a couple days ago. I just got an email telling me they’re shipping a replacement today. I guess it was REALLY busted.

Anyway, quick, easy, thorough, and polite. Good job, Apple

While waiting for my replacement, I’ve been wearing my old Series 1 watch. It has the dreaded dim screen with image ghosting problem. Can’t see the screen outdoors, but it’s working okay inside. Also, the battery isn’t always lasting an entire day. It should be obvious why I bought a new one. Better than nothing for the time being, though.

UPDATE A FEW DAYS LATER – The new watch is here. I love it. The process was painless and pleasant – although admittedly less pleasant than never having my watch fail. But still, good customer service, Apple!

Alexa works on iOS! Mostly.

Posted in Amazon, Apple, Internet, Problems, Software on April 24th, 2017 by Michael

I was delighted to learn today that Alexa is finally ready for iOS! And it seems to work great, except for one glaring problem – one of my very favorite Alexa apps: Jeopardy.

Like many people, I’m a big fan of the Jeopardy television show. I’ve loved it since the Art Fleming days, when little-boy me ran home from school for lunch and watching Jeopardy with my mother. They may not have any more-loyal fans than me.

So I was delighted to learn today that Alexa was now working on iOS, within the Amazon app. I tried it out first by asking for a joke. No problem! Immediately, I asked it for today’s Jeopardy clues, since I’m out of town and don’t have access to my beloved Echos.

That’s when I discovered the problem: Jeopardy hangs the app very frequently when it’s waiting for a user response. Maybe they forgot to test that functionality. The only recourse seems to be to close and reopen the app, at which time it allows you to either start over or resume from where you left off.

But there was a bug with that too. One of the several times it hung, I closed and reopened the app and asked it to play another joke, just to be sure it was still working. Jeopardy had apparently not really closed that time (although it seemed to do so every other time I went through the close/open cycle) and interpreted my joke request as an answer.

I lost credit for my correct answer! Noooooo!

Anyway, please fix the iOS app to allow Jeopardy to work properly, Amazon. In the meantime, it works fine on my Amazon Fire tablet. So that’s plan B until they fix the iOS implementation.

Another OS X calendar quirk

Posted in Apple, Problems, Software on December 16th, 2014 by Michael

angry-computeruserOkay, it just keeps getting weirder for me with Calendar.app in OS X. I created a calendar event just now and wanted to include the restaurant’s name, address, and phone number in the “Location” tab. When I enter that information into the Location box, the app pops up a suggested address that’s identical to mine, but doesn’t include the restaurant’s name or phone number, which I want there. When I click outside of the box to dismiss it, the app deletes my entry and puts in its own “suggested” data.

The only way I can get it to keep what I want there is to tab out of the field. If I subsequently click in that field (ever!), it changes it again.

Now, I love Apple products, and they usually do things well. But dammit, if I want to put additional text into the Location box for an appointment I have, Apple has absolutely no business forcing a change there. None.

Unacceptable, Apple.

Flaky iOS camera behavior

Posted in Apple, Problems, Software on December 9th, 2014 by Michael

Photographer1850s

I’ve been getting an unrepeatable error with both my iPhone and iPad under iOS 8. The Camera app’s shutter sound doesn’t work on the first photograph. It doesn’t happen all the time, but it’s frequent enough that it’s noticeable. When I take a second photo, the sound is there.

I just tried to duplicate the problem with the Camera app started cold and again with it brought up from the background, and the sound worked great. I have no idea how to get it to repeat, but I swear I’m not going crazy!

I did a quick web search and couldn’t find any reference to this issue. Has this happened to you?

OS X Calendar app quirk discovered!

Posted in Apple, Problems, Software on March 26th, 2014 by Michael

I just added an appointment to OS X’s Calendar app. It’s supposed to run from 10:00 AM until noon. I go to the app and double-click on a date, fill in the event description and location, and then click on the date/time and get this:

Screen Shot 2014-03-26 at 5.09.06 PM

From the keyboard, I enter 10:00 AM as the starting time. Then I tab to the next line and try to enter 12:00 PM as the ending time. It won’t enter that time. It enters it as 10:00 PM, after which I have to go back and manually change it:

Screen Shot 2014-03-26 at 5.11.35 PM

In fact, it won’t let me type anything in the Hours space other than 11 until after I’ve changed the AM/PM indicator first. Now, I know I could do that and I know I could click on the time and select from Apple’s pre-ordained choices (from 30 minutes to 3 hours in half-hour increments). But what if I just want to type in an ending time? Don’t you think Apple’s programmers would automatically allow meetings to go past the noon/midnight barriers?

Am I the only one to discover this issue?

iTunes annoyance

Posted in Apple, Computer Science, Software on October 6th, 2013 by Michael

05_Flatbed_2 - SEPTEMBER

Am I the only one who’s sick of the changes Apple keeps making to iTunes? It worked well before. Now it doesn’t.

The latest: they’ve eliminated the forward and back buttons from the Get Info window. Why did they do that? Those buttons weren’t hurting anybody.

I often want to edit multiple files’ information. I used to open the first one, edit it, and press the forward button to edit the next file. That worked okay, even after they changed it from a quick operation to a painfully slow one with iTunes 10 (or was it 9?). Now I have to open each file’s Get Info panel separately, taking about twice as long as the already painfully slow previous version.

Why did you do that, Apple?